Built an accountable internal IT organization in one quarter.
- Situation
- A managed-service model limited visibility, slowed decisions, and kept critical operational knowledge outside the business.
- Decision
- Designed the internal function, transitioned support and security operations, established ownership, and created an executive-ready technology roadmap.
- Result
- More than $180,000 in annual savings, faster issue resolution, and direct accountability for service, risk, and investment.
- Org design
- Vendor transition
- Service delivery
- Cybersecurity
